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iPad Display Issues with Stylus: Why Copy Pens Cause Touch Problems

iPad Display Issues with Stylus: Why Copy Pens Cause Touch Problems

Lately, we’ve been seeing more and more cases where customers report that the iPad display is “not responding properly” when using a pen. At first glance, it looks like a touch issue, but after testing quite a few of these, the pattern is pretty clear. In most cases, the display is actually fine. The difference comes down to the type of pen being used. When we test with an original Apple Pencil, everything behaves as expected. You can write normally, rest your hand on the screen, and the input stays stable. No jumps, no interruptions. But when we switch to a copy pen, things change. If you only use the tip, it often works okay. The moment you rest your hand on the screen while writing, you start seeing issues. Lines break, touch becomes inconsistent, or the screen seems unresponsive. That’s usually the moment customers think the display is defective. From a repair perspective, this is where things go wrong if you’re not careful with testing. If you only test quickly with a pen—especially without resting your hand—you might miss it. If you don’t ask what pen the customer is using, you might approve an RMA that shouldn’t be one. The easiest way to avoid this is to go back to basics when testing: First, use your fingers and check the full screen If touch works fine everywhere, that already tells you a lot Then test with an original Apple Pencil (your reference) Only after that, test with a third-party pen and simulate real usage (including resting your hand) That last part is important because that’s exactly where copy pens tend to fail. It’s not the screen struggling—it’s the pen not handling palm rejection properly. We’ve also found that asking the customer one simple question upfront saves a lot of time: “Are you using an original Apple Pencil?” In many cases, that alone points you in the right direction. If there’s still doubt, ask for a short video from the customer. You can usually see immediately whether it’s a display issue or just how the pen behaves when the hand is on the screen. Key takeaway If the display works fine with touch and behaves correctly with an original pen, then it’s not a screen problem. What looks like a defect is often just the limitation of a copy pen. Catching this early means: Fewer unnecessary returns Less back-and-forth with customers A smoother repair process overall      

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  • ABOUT ECOLOGY, THE RIGHT-TO-REPAIR AND REFURBISHED MOBILES

    ABOUT ECOLOGY, THE RIGHT-TO-REPAIR AND REFURBISHED MOBILES

    I think it goes without saying that we are in favor of the reparation. This is marked not only by our way of life and our profession, but also by the environment (and the economy). When we talk about refurbished phones the truth is that we are fans. As technicians we know the incredible feeling when finishing a job and the mobile is like new, and nothing is better than if it can leaves us a profit in between. According to IDC, the market for refurbished phones is expected to grow by 13% annually until 2024 globally. There is a clear pattern, where people no longer want to buy new mobiles and opt for cheaper options (which are considered just as good). There is a favorable outlook for the industry, where people tend to repair and recycle a lot. Nobody wants to pay +/- € 1000 for a new mobile phone anymore, when there’s more options on the market. And the truth is that the fault is not only the economy and the recession due to COVID-19. Technology, although it has advanced by leaps and bounds in certain aspects, in terms of mobile phones it has become a bit stagnant. And, if we compare a mobile phone from 2021 with one from 2019, in usability, user experience and memory they are very similar. People realize these similarities, and luckily for us, it is no longer considered “cool” to have the phone of the year. "As long as it helps me to make calls, send WhatsApps and take an occasional 'decent' photo, I don't care if the cell phone is from 1999," Jorge says, laughing. Lara, a 19-year-old university student, tells us: “The truth is that I always break my cell phones because I am very careless. I always drop them and end up with a broken screen. Look, I bought this 2 months ago… ” showing us her mobile phone (almost brand new) with a big break in the screen. “Imagine if I bought a mobile of the year. It is not only what the device costs me, but also the repair ”. Overall, the refurbished cell phone industry looks set to continue to grow long. And experience tells us that the most used brand for this purpose is usually the iPhone. In the stores that sell them, for example one of our clients from Barcelona, Alexphone, we can find all models, from iPhone 5 to 12. We invite you to visit their website where you can be inspired and who knows? Maybe and you even go out with a new mobile. As we said at the beginning, we are fans of repair and refurbishment, so go for it! The more of us who change our minds, the bigger our industry will become (and I say ours, because it belongs to all of us: Technicians, suppliers, clients, etc). Also, I think it goes without saying, how happy we make the planet with less pollution.

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  • HOW TO FIX BATTERY DATA WITH COPY POWER

    HOW TO FIX BATTERY DATA WITH COPY POWER

    The newest QianLi tool, that helps fixing the problems of cycle, as well as efficiency that could not be corrected after cell replacement for iPhone 11 (and soon iPhone 12). But when you do this, some problems may appear. On the premise of keeping the original flex, the Battery health and Cycle can be corrected or modified by connecting the tag-on flex or built-in flex after cell replacement.   To purchase the Copy Power click here: https://4phones.eu/products/qianli-copy-power To purchase the iPhone 11 flex cables click here: https://4phones.eu/search?q=copy%20power%20flex

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  • Xiaomi: BREAKING RECORDS!

    Xiaomi: BREAKING RECORDS!

    Apparently, in 2021, you don’t need to be in the Olympics to break new records. Today, the podium belongs to Xiaomi, the newest technology brand that captured the Top Position in the European Market Share. According to a research done by Strategy Analytics, Xiaomi now has 25% of the European Market Share on the Q2 of 2021, surpassing long known Samsung (24%) and Apple (19%). The smartphone market is showing some significant changes, not only in the reparation industry but also in the buying habits.   Xiaomi has shown a great success in countries like Spain, Italy, Russia and Ukraine, where the brand exceeded the customers expectations with high value smartphones at attractive prices. What to expect with this significant change? That the need for accessories, related products and reparations are going to be more focused on the best selling brand. Be sure to stock up on enough Xiaomi accessories and spare parts and don’t forget that in 4Phones, we are #MoreThanSpareParts.   Check our Xiaomi products by clicking here.   Source: https://www.businesswire.com/news/home/20210802005339/en/Strategy-Analytics-Xiaomi-Captures-Top-Position-in-European-Smartphone-Shipments-for-the-First-Time-in-Q2-2021-%C2%A0

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  • Can you compare the Soldering Stations Quick TS1100 and the Classic JBC?

    Can you compare the Soldering Stations Quick TS1100 and the Classic JBC?

    Written by Carlos Saca and Carlos Saca Jr. The direct answer is NO. And they are simply not comparable because they use different types of technology. The Quick uses tip technology, which makes it slower to heat and therefore slower to start soldering. In other words, it takes a few important seconds to get from 0 degrees Celsius to 350 degrees. On the other hand, the JBC uses cartridge technology, which allows the heat to be generated at the tip itself and to go from 0 degrees to 350 degrees in very little time. In addition, the thickness of the tips is not the same. For example, the Quick Machine has tips that are 0.4 millimeters thick at the tip and the JBC works with cartridges up to 0.1 millimeters; this makes it ideal for working on the smallest spots on the most difficult boards. Finally, the price of both is something to highlight, because although the JBC station more or less triples the price of the Quick, it is not such a high price to pay by the average pocket. Of course, maintaining the purchase of JBC cartridges is something quite expensive, since each one can cost you up to 40 euros, but if you take good care of them, they do not have to last a short time; rather, because of the energy-saving technology used by the JBC, they tend to last a long time in good condition. In conclusion, we do not encourage you to buy one or the other, but if you have doubts, look for the opportunity to try out a soldering station before buying it because if you do not think about it before buying them, you may have it in your workshop unused for a long time.  

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  • Xiaomi surpassed Apple. Incredible!

    Xiaomi surpassed Apple. Incredible!

    To be honest, we are not surprised. Xiaomi brand has been innovating a lot this past years, and always keeping a modest price in their mobile phones, and today, all this efforts have turned into good news. They already surpassed Apple, and now are in the second place in the cellphone market share, according to a recent study published by Canalys.   Xiaomi now has a 17% quota in cellphone sales, with an 83% increase compared to the last trimester. Other Chinese companies like Oppo and Vivo have also seen a big increase on their sales. In general terms, the smartphone industry has increased sales by 12% this trimester.   This is very good news for us, the reparation industry, because this means, more broken phones, more repairs and more income.   Who has the first place in the market share? Samsung, with a 19% quota and a 15% increase in sales versus the last trimester.   What to expect in the future? That Xiaomi will definitely go after Samsung and try to be the best-selling smartphone brand. The only thing we can do is wait, see what happens, but always be prepared. Have enough accessories, spare parts and tools to repair the best-selling smartphones, always trying to be one step ahead.   Source: https://www.mobileworldlive.com/spanish/el-mercado-de-los-smartphones-se-recupera?ID=a6g69000000leOcAAI&JobID=823788&utm_source=sfmc&utm_medium=email&utm_campaign=MWL_ES_20210721&utm_content=https%3a%2f%2fwww.mobileworldlive.com%2fspanish%2fel-mercado-de-los-smartphones-se-recupera

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