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Support

Everything you need to order, repair and return with confidence. Search for an answer or pick a topic below.

How can I track my order?

You can track your order directly in the "My Account" section under your order history. Once your order is shipped, you'll also receive a confirmation email with a tracking link. If you don’t see the email, please check your spam folder or contact our customer support team for assistance.

Until what time can I order for same-day dispatch?
  • FedEx orders placed before 16:30 CET ship the same day.
  • UPS, PostNL & COD orders placed before 19:30 CET ship the same day.

We ship Monday–Friday. See Dispatch in the support menu for all carriers and costs.

What is an RMA?

An RMA (Return Merchandise Authorization) allows customers to return defective or incorrect products. Requests must be submitted online through your account, approved, and follow the return instructions. After inspection, a refund, replacement, or credit is issued.