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Yes, we offer bulk and B2B discounts based on your current order volume and purchase history. For regular and high-volume customers, special pricing is automatically applied in your account. As your buying history grows, we regularly review and upgrade the discounts available to you.
You can update your default delivery address in 'Account & Settings', but address changes cannot be made after an order is placed. Please verify your address carefully before completing your purchase.
You can track your order directly in the "My Account" section under your order history. Once your order is shipped, you'll also receive a confirmation email with a tracking link. If you don’t see the email, please check your spam folder or contact our customer support team for assistance.
We ship Monday–Friday. See Dispatch in the support menu for all carriers and costs.
Yes. Batteries and other dangerous goods are shipped via FedEx Regional Economy, UPS Standard and UPS Saver (€8 surcharge per order with dangerous goods). Cut-off time for battery shipments: 18:00 CET.
Our return and warranty policies vary by product category. Please refer to our Warranty Page for detailed information specific to your item. We offer a return policy for eligible products—items must be in their original condition and packaging. To initiate a return, simply log in to your account and create an RMA request from the "My Account" section. Note that customized or used products may not be eligible.
An RMA (Return Merchandise Authorization) allows customers to return defective or incorrect products. Requests must be submitted online through your account, approved, and follow the return instructions. After inspection, a refund, replacement, or credit is issued.
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