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Returns

Register your RMA in your account and follow the steps below - every return is inspected and resolved quickly.

Returns

At 4Phones, we stand behind the quality of our products. If you experience any issues, please review our return conditions below.

An RMA (Return Merchandise Authorization) is the process for returning products due to defects, incorrect shipments, or other eligible issues. Customers must submit an RMA request through their account, receive approval, and follow the return instructions. Each return is inspected before a resolution (refund, replacement, or credit) is provided.

“Register your return in your account - every RMA is inspected and resolved quickly.”

Return conditions

General return conditions

  • The RMA request must be registered in your account before returning a product.
  • Test the product before installation. We verify if a product was tested before being installed.
  • Clearly mark the return as RMA shipment on the box for faster processing.
  • Return items in original condition and packaging. A damaged or incomplete product may be rejected or lead to a partial refund.
  • Protective foils and labels must remain intact until installation is confirmed.

Not covered

  1. Installed products that were not tested beforehand
  2. Bent, torn, or damaged flex cables
  3. Physical damage, improper use, or tampering
  4. Accidental damage or defects caused by mishandling
  5. Any non-4Phones product

Read our terms of service

Return process

  1. Submit a request: log in to your 4Phones account and create an RMA request.
  2. Provide details: include your order number, product issue, and any supporting photos.
  3. Get authorization: we'll review your request within 2 business days.
  4. Return instructions: if approved, you'll receive RMA details and shipping instructions.
  5. Resolution: after inspection, we'll repair, replace, or refund as appropriate.

How to avoid rejected RMAs?

  • Test before installation - all products should be tested before installation.
  • Handle flex cables with care - avoid bending or improper placement.
  • Keep protective foils & labels on – do not remove them until the product is confirmed for use.
  • Pack properly - send back the products with proper protective packaging.

Go to my account to create an RMA

Refund

After inspection, a refund, replacement, or credit is issued.

Refunds are based on the current or old value (whichever is lower) or will be exchanged for a replacement.