Privacy Policy

 

Effective Date: 14/Mar/2025

 4Phones B.V. (“4Phones,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website or use our services.

By using our website and services, you consent to the collection and use of your personal data as described in this Privacy Policy.

1. Company Details
4Phones B.V.
Address: De Vest 34, 5555XP Valkenswaard, Netherlands
Representative: Mr. Fahim Farhad
Email: info@4phones.eu
Phone: +31 (0)40 202 5596

2. Personal Data We Collect

We collect and process the following personal data when you use our
services or provide information to us:

  • Full name
  • Gender
  • Address
  • Phone number
  • Email address
  • Company name (if applicable)
  • Payment details (processed securely by third-party payment providers)
  • Order history
  • Communication preferences

We may also collect technical data such as IP addresses, browser types, and device information when you visit our website.

3. Purpose and Legal Basis for Processing

We process personal data for the following purposes, in accordance with legal bases under the General Data Protection Regulation (GDPR):

  • Order Processing & Delivery – To fulfill your purchases and deliver products. (Legal basis: Contractual necessity)
  • Customer Support & Communication – To respond to inquiries, complaints, and requests. (Legal basis: Legitimate interest)
  • Marketing & Promotions – To send newsletters, special offers, and promotions. (Legal basis: Consent)
  • Legal & Compliance Obligations – To comply with applicable laws, including tax and accounting regulations. (Legal basis: Legal obligation)
  • Security Fraud Prevention – To prevent fraudulent transactions and unauthorized access. (Legal basis: Legitimate interest)

4. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Our standard retention periods are:

  • Order processing and customer service records – Up to 2 years after the last transaction.
  • Marketing communications – Until the user unsubscribes or requests deletion.
  • Legal compliance data (e.g., invoices, tax records) – As per statutory retention periods.

When personal data is no longer needed, we securely delete or anonymize it.

5. Sharing of Personal Data

We do not sell your personal data. However, we may share it with third parties under the following conditions:

  • Service Providers: We work with third-party vendors (such as payment processors, logistics partners, and IT providers) who process data on our behalf under strict data protection agreements.
  • Legal Compliance: We may disclose data if required by law, regulatory authorities, or legal proceedings.
  • Business Transfer: In the event of a merger, sale, or business restructuring, your data may be transferred to a new entity.

All third parties with access to personal data are required to process it securely and in compliance with GDPR.

6. Data Security

We take appropriate security measures to protect your personal data from unauthorized access, loss, or misuse. Our security measures include:

  • Encrypted data storage and secure servers
  • Access controls and authentication procedures
  • Regular security audits and updates

However, no online transmission is 100% secure. If you suspect unauthorized access to your personal data, please contact us immediately.

7. Your Rights Under GDPR
As a data subject, you have the following rights regarding your personal data:

  • Right to Access: Request details of the personal data we hold about you.
  • Right to Rectification: Request corrections to inaccurate or incomplete data.
  • Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data.
  • Right to Restrict Processing: Request that we limit the processing of your data.
  • Right to Data Portability: Request a copy of your data in a structured format.
  • Right to Object: Object to processing for marketing purposes or other legitimate interests.
  • Right to Withdraw Consent: If processing is based on consent, you can withdraw it at any time.

To exercise your rights, please contact us at info@4phones.eu. We may request verification of your identity before processing your request. 

If you believe we have not handled your data properly, you have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or your local regulatory authority.

8. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website. These may include:

  • Essential Cookies: Necessary for website functionality.
  • Analytics Cookies: Help us analyze website traffic and usage.
  • Marketing Cookies: Used for personalized ads and promotions.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.

9. Email Communications & Newsletters

You can subscribe to our newsletters to receive updates on promotions and news. We send personalized newsletters based on your preferences and purchase history. If you no longer wish to receive our emails, you can unsubscribe at any time by clicking the link in the email or contacting us directly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in regulations or business practices. We encourage you to review this page periodically. If significant changes are made, we will notify users via email or website announcements.

11. Contact Us

For any questions, concerns, or requests regarding your personal data, please contact: 

4Phones B.V.

📍 Address: De Vest 34, 5555XP Valkenswaard, Netherlands

📧 Email: info@4phones.eu
📞 Phone: +31 (0)40 202 5596

 
Last Updated: 14/Mar/2025