Return Policy & Process

 

Return Process

Return Policy
 

⚠️ Important: Refunds are always calculated based on the lower of the purchase price or the current product price at the time of return.
Time limits apply for reporting order issues and delivery damage (see “Order Issues & Delivery Claims”)

RMA & Warranty Policy

At 4Phones, we stand behind the quality of our products. If you experience any issues, please review our warranty and return conditions below.

What is a Warranty?

A warranty is a promise that a product will work as expected for a set period. If it has manufacturing defects, it may be repaired, replaced, or refunded, as per the warranty terms.

The warranty does not cover

  • Physical damage
  • Misuse or improper installation
  • Damage cause after installation

What is RMA (Return Merchandise
Authorization)?

An RMA is the process for returning
products due to defects, incorrect shipments, or other eligible issues.

  • Requests must be submitted through your account
  • Returns require approval before shipping
  • All returned items are inspected
  • Resolution may include refund, replacement, or credit

Returns for Unused / Ordered by Mistake

We understand that sometimes parts are
ordered but no longer needed, for example due to a cancelled repair,
misdiagnosis, or ordering error.

To support our customers, we exceptionally
accept returns of unused products under the following conditions:

  • Returns are accepted within 30 days from the date of purchase
  • The reason must be clearly stated as “ordered by mistake”

Furthermore the product must be:

  • Unused and not installed
  • In perfect condition
  • In original packaging
  • Free from damage, writing, stickers, or markings

Exclusions

The following items are not eligible
for this type of return:

  • Accessories
  • Complete devices
  • Apple Service Pack spare parts

We reserve the right to reject returns that
do not meet these conditions.

What is Covered Under Warranty?

We offer warranties based on product categories:
What is Not Covered by Warranty? 

The warranty does not cover: 

  1. Installed products that were not tested beforehand
  2. Bent, torn, or damaged flex cables 
  3. Physical damage, improper use, or tampering
  4. Accidental damage or defects caused by mishandling
  5. Any non-4Phones product 

General Return Conditions 
  • The RMA request must be registered in your account before returning a product. 
  • Test the product before installation. We verify if a product was tested before being installed. 
  • Clearly mark the return as RMA shipment on the box for faster processing. 

https://acc.4phones.eu/pages/return-policy?

  • Return items in original condition and packaging. A damaged or incomplete product may be rejected or lead to a partial refund. 
  • Protective foils and labels must remain intact until installation is confirmed. 
  • Refunds are based on the current or old value(whichever is lower) or will be exchanged for a replacement. 

How to Avoid Rejected RMAs? 

To ensure your return is approved, please follow these best practices: 

  • Test Before Installation - All products should be tested before installation.
  • Handle Flex Cables with Care - Avoid bending or improper placement.
  • Keep Protective Foils & Labels On - Do not remove them until the product is confirmed for use.
  • Pack Properly - Send back the products with proper protective packaging