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iPad Display Issues with Stylus: Why Copy Pens Cause Touch Problems

iPad Display Issues with Stylus: Why Copy Pens Cause Touch Problems

Lately, we’ve been seeing more and more cases where customers report that the iPad display is “not responding properly” when using a pen. At first glance, it looks like a touch issue, but after testing quite a few of these, the pattern is pretty clear. In most cases, the display is actually fine. The difference comes down to the type of pen being used. When we test with an original Apple Pencil, everything behaves as expected. You can write normally, rest your hand on the screen, and the input stays stable. No jumps, no interruptions. But when we switch to a copy pen, things change. If you only use the tip, it often works okay. The moment you rest your hand on the screen while writing, you start seeing issues. Lines break, touch becomes inconsistent, or the screen seems unresponsive. That’s usually the moment customers think the display is defective. From a repair perspective, this is where things go wrong if you’re not careful with testing. If you only test quickly with a pen—especially without resting your hand—you might miss it. If you don’t ask what pen the customer is using, you might approve an RMA that shouldn’t be one. The easiest way to avoid this is to go back to basics when testing: First, use your fingers and check the full screen If touch works fine everywhere, that already tells you a lot Then test with an original Apple Pencil (your reference) Only after that, test with a third-party pen and simulate real usage (including resting your hand) That last part is important because that’s exactly where copy pens tend to fail. It’s not the screen struggling—it’s the pen not handling palm rejection properly. We’ve also found that asking the customer one simple question upfront saves a lot of time: “Are you using an original Apple Pencil?” In many cases, that alone points you in the right direction. If there’s still doubt, ask for a short video from the customer. You can usually see immediately whether it’s a display issue or just how the pen behaves when the hand is on the screen. Key takeaway If the display works fine with touch and behaves correctly with an original pen, then it’s not a screen problem. What looks like a defect is often just the limitation of a copy pen. Catching this early means: Fewer unnecessary returns Less back-and-forth with customers A smoother repair process overall      

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  • QianLi troubleshooting tips

    QianLi troubleshooting tips

    Dear customer, QianLi programmers rely on market and product updates, this means that not all functions may be available at all times. We would like to inform you about the latest updated we received, regarding the unavailability of the battery function for iPhone X series. Current warning: The battery function for the iPhone X series on iCopy and Apollo is currently unavailable. *Updated on 04-03-2022   Keeping QianLi tools up to date QianLi tools require updates, for this reason it is important to upgrade any QianLi product to the latest update available. To use and update the QianLi tool from your desktop, you will need the required QLCXRepair firmware. You will be able to download the firmware once you are registered on the QianLi website. After registering, the program can be downloaded from the following link: https://www.qianlispace.com/en/download/155.html For updates regarding the iCopy Plus board, a download of the specific iCopy Plus firmware is required. You will find this download in the link below: https://www.qianlispace.com/en/download/255.html Each QianLi device requires the firmware designated for that specific device, so therefore it is important to download the firmware that corresponds with your board. After downloading the correct software, the device needs to be connected to your pc. Once the QianLi device is connected, you need to press the “off/on” and “read” button until the update screen on the QianLi itself appears. Click on the update button in the QLCXRepair program and select the update firmware that you downloaded earlier. Now, the machine will start to update automatically. If this is not the case, click on “upgrade my device”. Once the update is done, the machine will restart itself. Before returning QianLi devices Before returning your device, we politely ask you to update your QianLi to the latest firmware by following the instructions as mentioned before. If any problems occur, we need you to send us a video of the error that appears. This way, we can try to help you solve the problem. The video may be sent via WhatsApp to your Sales Manager, or by email to info@4phones.eu. If you have any questions about updates or QianLi devices in general, don’t hesitate to contact us.   Thank you for being our customers. The 4Phones Team.

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  • The global chip shortage, is it really that bad for us?

    The global chip shortage, is it really that bad for us?

    In 2021, the world faced a global chip crisis that will expectedly affect the smartphone industry until at least 2023. Due to several reasons regarding the Covid-19 pandemic, chip manufacturers were unable to bridge the gap between demand and supply. The production problems eventually resulted into a chip shortage, with several negative consequences for the smartphone industry but somewhat positive effects on the smartphone repair industry and environment. Shortage of smartphones due to the chip crisis The smartphone industry is facing the biggest impact being caused by the chip shortage, because smartphones cannot miss these critical components. The effect of this is that several brands are having problems with the delivery of new smartphones. Several brands are having a hard time delivering new smartphones and launches of new smartphone devices had to be postponed. Customers are nowadays still facing an increase of delivery times and smartphone prices. Because the smartphone industry will need some time to fill the caused gap between supply and demand, consequences like shortage of delivery and rising of prices will still be a problem in 2022 and most expectedly also in 2023. In need of a new phone? How the chip shortage makes people think twice These problems that customers face, will make them think twice about getting a brand-new phone. Instead, people are forced to think about sustainability, recycling and upgrading the life cycle of an existing or already owned smartphone. We humans tend to buy new things easily. When your current phone is facing a defect, the chances are high that you’ll be triggered “to just buy a new one”, because buying new things is what we our system has thought us. But, now that it’s harder for consumers to buy new devices, it’s much more attractive to get the old smartphones repaired. Also getting a refurbished device will become much more attractive, because prices and delivery times will be less. In other words: the shortage of chips and new smartphone devices will increase the demand of smartphone repair services, which is a favorable outlook for the Repair Industry and the market of refurbished phones. The right to repair and reduction of e-waste Recycling and environmental awareness are nowadays more important than ever, and this is another positive side effect that comes with the demanded increase of repair services. The circle of fans regarding repair and refurbishment is growing bigger and bigger, which led to the raise of the right-to-repair movement. This movement is hot topic all over the world and was lately being talked about a lot in the US as a result of President Joe Biden’s recent tweet. When you own a product, you should be able to repair it yourself. That’s why I included support for the “right to repair” in my Executive Order.Now, companies like Apple and Microsoft are changing their policies so folks will be able to repair their devices themselves. — President Biden (@POTUS) January 24, 2022 The global chip shortage requires consumers to think differently about smartphones now that the options of buying a new device are less. The shortage of chips will result in more environmentally conscious choices, a reduce of e-waste, a growth of the right-to-repair movement and a growth in the repair industry regarding technicians, suppliers and clients. To read the whole article ZDNet wrote about this topic, click here.

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  • USING THE CORRECT CHARGER FOR A FASTER AND QUICKER CHARGE

    USING THE CORRECT CHARGER FOR A FASTER AND QUICKER CHARGE

    When it comes to purchasing a cable, many of our customers have no idea which one they need for their mobile devices. As specialists, we will sell more and better if we give the customer advice to buy the cable and charger that best suits their needs. So if the customer comes to us with an iPhone and needs a charger and cable, what do we sell them? If it is an iPhone 7 plus or earlier, for example, a USB Lightning cable and a 2A and 5V (10W) adapter will be enough. What if it's an iPhone 8 and up? If we sell the same cable and adaptor, we will underuse the charging capacity of the device, as this devices allow a charge of up to 20W (which is the same with 9V and a 2.22A); so our advice will help the customer charge their device several times faster. What about Androids? This is a very different story, so it's a good idea to find out what charging capacity each specific device has. The customer only needs a cable? Then find out what maximum charging amperage it allows. 3A? Then the cable should be 3A. Doe’s he need an adaptor as well? Then we also check the voltage and amperage you use to do your charging; and there we look at the specifications of the adaptor to see what fits those charging characteristics. If we give our customers personalized advice based on his necessities, we will make them very happy, and they will notice that we are true professionals. How about trying to sell your cables from now on using this information? We hope you will remember us with a smile on your face as we love to share our growth and achievements with you.

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  • How to replace an In-Cell screen the correct way?

    How to replace an In-Cell screen the correct way?

    In this blog post we will discuss tell you about the incorrect installation and handling of In-Cell displays. Installing a display sometimes may be tricky, even for the most experienced technician. With all the new technologies and different screen types (In-cell, OLED soft, OLED hard, etc) it can get a bit confusing, especially when handling LCD or In-Cell displays, which are known to be the most fragile and easy to break. Now, you will learn with us the correct way of handling and installing an LCD screen, so that you can prevent installation damages, and consequently, warranty issues. To exemplify the correct process, we will use an iPhone X JK In-Cell Screen, but the principles apply the same to all displays. Easily damaged parts The most fragile parts of an LCD screen are the corners, the bottom edge and the flex cable. Corners can’t be pressured, because they are easy to break. Don’t apply pressure to the bottom edge as it is easy to break. Don’t pull the flex cables. Don’t rub or apply pressure to flex contacts. Slightly press only when in correct position to install. One small damage in the flex is enough for the screen to be permanently damaged. Before applying, it’s recommended to remove the blue protective film from the screen. Wrong way to hold the LCD Don’t hold the LCD from the easily damaged parts, this is what causes breaking. The Correct method The correct way to handle and install the LCD screen is by holding it by the laterals, avoiding pressure in the corners and without pulling the flex cable. REMEMBER: Always check and test the product before installation. Remember that we are now a JK Digital Display authorized distributor. Check our JK Display stock, here.

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  • Battery Capacity: What are mAh? How long should my battery last?

    Battery Capacity: What are mAh? How long should my battery last?

    Surely this has happened to you before. When faced with the possibility of buying a device, we look at the battery capacity. It is also possible that, seeing that it is a high number, we think that it is a "great battery". But did you know that battery life depends not only on its capacity, but also on its consumption? Let's explain it easy: let's suppose we have a phone with a 2000mAh battery (milliamps per hour) which is equivalent to 2A (Amps). With measuring instruments, we can verify that this particular phone has a consumption, watching videos non-stop, of 500mAh. Now, if the maximum capacity is 2000mA per hour, and watching videos consumes a quarter of its capacity, it means that in 4 hours it will be completely discharged. On the other hand, let's put a hypothetical and exaggerated case of a "super battery!" of 6000mAh, but the phone consumes watching videos about 6000m. How long will it last? 1 hour. A super battery, but it lasts less than the previous case that had 3 times less capacity. So, although the capacity is important, the consumption is also important. In conclusion, to calculate the battery life, you need to have 2 pieces of information: capacity and consumption.

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