Warranty Policy

 

Our Warranty Promise

At 4Phones, we guarantee the quality of our products. Our warranty ensures that your purchase is protected against manufacturing defects, giving you peace of mind with every order. 

What is a Warranty? 

A warranty is a promise that a product will work as expected for a set period. If it has manufacturing defects, it may be repaired, replaced, or refunded, as per the warranty terms. It does not cover physical damage, misuse, or improper installation. 

What Does Our Warranty Cover?
What's Not Covered? 

Our warranty does not apply to:

  • Physical damage (drops, liquid damage, cracks)
  • Damage from improper use or installation
  • Products modified or repaired by unauthorized technicians
  • Normal wear and tear (battery degradation, cosmetic scratches)
  • Products without proof of purchase 

How to make a warranty claim? 

1. Submit a Request: Log in to your 4Phones account and file a warranty claim 
2. Provide Details: Include your order number, product issue, and any supporting photos 
3. Get Authorization: We'll review your claim within 2 business days 
4. Return Instructions: If approved, you'll receive RMA details and shipping instructions 
5. Resolution: After inspection, we'll repair, replace, or refund as appropriate 

Important warranty notes: 

  • Always test products immediately upon receipt before installation 
  • Keep original packaging and protective materials until installation 
  • Warranty period begins from date of purchase 
  • Proof of purchase required for all claims 
  • Warranty is non-transferable to subsequent owners 
Need Help? 

Contact our support team for warranty questions:

📧 Email: info@4phones.eu
🕒 Hours: Mon-Fri 9AM-6PM 

We're committed to resolving any issues quickly and fairly. Your satisfaction is our priority!