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iPad Display Issues with Stylus: Why Copy Pens Cause Touch Problems

iPad Display Issues with Stylus: Why Copy Pens Cause Touch Problems

Lately, we’ve been seeing more and more cases where customers report that the iPad display is “not responding properly” when using a pen. At first glance, it looks like a touch issue, but after testing quite a few of these, the pattern is pretty clear. In most cases, the display is actually fine. The difference comes down to the type of pen being used. When we test with an original Apple Pencil, everything behaves as expected. You can write normally, rest your hand on the screen, and the input stays stable. No jumps, no interruptions. But when we switch to a copy pen, things change. If you only use the tip, it often works okay. The moment you rest your hand on the screen while writing, you start seeing issues. Lines break, touch becomes inconsistent, or the screen seems unresponsive. That’s usually the moment customers think the display is defective. From a repair perspective, this is where things go wrong if you’re not careful with testing. If you only test quickly with a pen—especially without resting your hand—you might miss it. If you don’t ask what pen the customer is using, you might approve an RMA that shouldn’t be one. The easiest way to avoid this is to go back to basics when testing: First, use your fingers and check the full screen If touch works fine everywhere, that already tells you a lot Then test with an original Apple Pencil (your reference) Only after that, test with a third-party pen and simulate real usage (including resting your hand) That last part is important because that’s exactly where copy pens tend to fail. It’s not the screen struggling—it’s the pen not handling palm rejection properly. We’ve also found that asking the customer one simple question upfront saves a lot of time: “Are you using an original Apple Pencil?” In many cases, that alone points you in the right direction. If there’s still doubt, ask for a short video from the customer. You can usually see immediately whether it’s a display issue or just how the pen behaves when the hand is on the screen. Key takeaway If the display works fine with touch and behaves correctly with an original pen, then it’s not a screen problem. What looks like a defect is often just the limitation of a copy pen. Catching this early means: Fewer unnecessary returns Less back-and-forth with customers A smoother repair process overall      

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  • A small investment with big profits: get the most out of your repair shop

    A small investment with big profits: get the most out of your repair shop

    To maximize the potential of your repair shop, consider it a one-stop shop that can provide solutions for all issues related to the devices your clients own or wish to own. It is crucial to ensure that you offer what your clients are seeking. Tailor your repair shop to meet all of your clients' needs. This will result in higher customer satisfaction, more returning customers, and above all: higher sales. This is an easy and quick way to upgrade your repair shop and make bigger monthly profits without having to work extra hours on repairing. The secret to a successful repair shop is investing. Investing in a wide product range to provide solutions for all your customer’s needs = investing in making sure that clients exit your shop with a big smile and satisfied feeling. Accessories take your repair shop to the next level Is the screen of your client’s phone broken? They come to your repair shop to get the screen repaired obviously, but they are probably also looking for a solution to prevent their screen from breaking again. In other words: the client is looking for a screen protector or protective phone case as well. Is the charging port of your client’s phone not functioning? Big chance that they are willing to buy more charging-related accessories such as a power bank, car charger or cable, now that their phone can get charged again. Accessories will take your repair shop to the next level. You can sell them easily without having to put in too much effort and they have a large profit margin. So, make sure you have space reserved in your shop for a stand or display with several accessories. Think of chargers, cables and phone cases, but also headsets, earphones, keyboards and mice. The “good-better-best” accessory range When you first start selling accessories, we can imagine that you don't want to take too much of a risk in terms of investment. Therefore, we offer several types of accessory brands in the range of “good – better – best”. The first category includes accessories that are very affordable and of good quality, such as the brand Rixus. The ‘better’-category includes brands like Canyon and Baseus, which have accessories of excellent quality, in a higher segment that comes close to the original. Original products are what we consider as ‘best’-category products, by this we mean the original Apple or Samsung accessories, for example. Discover the wide range of accessories we have to offer and find the best option for you. Start offering accessories today; create higher customer satisfaction and generate more sales and profit.

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  • A boost for the Right to Repair movement: iPhone 14 is the most repairable iPhone

    A boost for the Right to Repair movement: iPhone 14 is the most repairable iPhone

    The new iPhone 14 which came out in September of this year, is the easiest to fix since the iPhone 7 which dates from 2016. At a first glance, the iPhone 14 doesn’t look much different from the model it replaced. But the ones who look further than just the outside design will notice how Apple made lots of changes. Apple has completely modified the inner parts of the iPhone 14 to make it easier to repair. A major advance in the context of the Right to Repair movement. Why Apple devices are hard to repair in general Every smartphone repair expert would agree on the fact that it’s a bad idea for non-professionals to try to repair an iPhone themselves. In general, Apple devices are often seen as:  Inaccessible: it’s hard to open Apple devices because adhesive is used to hold in place screens, batteries, cabling, and components. For the parts where Apple does use screws to hold parts together, mostly very tiny, non-standard screws are used. This prevents people from opening their devices. Non-modular: Apple products often have a non-modular design. This means that inner parts are glued or welded together into one single component, which makes it hard to take out components for replacement and repair. Non-interoperable: Apple devices generally only work with Apple-approved hardware. It’s not as easy for everyone to go out and buy an identical component to make the device work. Change is coming? iPhone 14 is easier to open, repair, and upgrade  The newest iPhone 14 is one of the easiest-to-repair iPhones that Apple ever introduced. The adhesive seems to be more of a thing of the past; both the back and front open with just two screws. Glue is avoided more and for parts where an adhesive is used, it’s noticeable that it isn’t as strong and stiff as before. iFixit gives the iPhone 14 a repairability score of 7 out of 10. That’s the best score they have given an iPhone since the release of the iPhone 7, which makes the newest generation of iPhones the most repairable one in years.  A very positive impact on the Right to Repair movement For ages, there have been discussions about how unnecessarily difficult Apple's devices are to repair. Smartphone experts, Apple consumers and environment activists are just a handful of groups that do not agree with Apple’s way of working which makes it difficult to repair their devices. These groups are happy with the choices Apple made for its new iPhone 14. The advantages of an easier-to-repair iPhone are that it saves time, effort and money to repair the phone.   But, most importantly, this is a huge step in the right direction of The Right to Repair movement; a coalition of European organizations that push for system change around repair. This movement fights for consumers’ rights to be able to fix and repair their own devices, or at least let them have the choice about who repairs their product, so they don’t have to take their broken devices to the original makers to get an authorized repair. Why the Right to Repair is such an important development Letting consumers have more rights around the repair of their devices will have a positive impact on the environment. More repairable devices will make the product last longer and reduce e-waste. When repairs become easier, more accessible and cost-efficient, consumers will think twice before throwing away their damaged or broken device. Throwing away electronics results in e-waste; a growing and very harmful problem because e-waste can be toxic, is not biodegradable and piles up in our soil, water, and living things. So, with a more repairable iPhone, Apple made a big step in supporting the Right to Repair. The design improvement is a big win. The changes of the newest iPhone will help it last longer and reduce its overall impact on the planet. We are very happy with Apple’s first steps on a path back to long-lasting, repairable products because we believe that a sustainable, repairable world of technology is possible. Curious about what we at 4Phones do to reduce our impact on the environment? Read more about our sustainable way of working and our Buyback program!

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  • Winter Giveaway: Terms and Conditions

    Winter Giveaway: Terms and Conditions

    For the purposes of these Terms and Conditions, "The Promoter" refers to 4Phones.nl BV, whose website is https://4phones.eu. The "Prizes" refers to one (1) Aeno Premium Eco Smart Heater White (AGH0001S), one (1) Aeno Air Purifier White (AAP0004) and one (1) Prestigio Nemi Electric Wine Opener Silver (PWO103SL). By entering the competition you agree to be bound by these terms and conditions. All entries must be received between 05/12/2022 and 20/12/2022 both dates included. Three (3) winners will be selected at random by The Promoter on 21/12/2022 and the winner will be notified on or after this date.​ The Promotors competitions with entry via the websites 4phones.eu, 4phones.es and/or moviparts.com are open only to registered customers that place at least one (1) order of at least 275€ VAT excluded. Three (3) winners will be chosen at random from all entrants and across all 4Phones' group websites. Purchase necessary. Contestants need to order at least once between 05/12/2022 and 20/12/2022 at least 275€ VAT Excluded. Employees of The Promoter are not eligible to enter. Multiple entries per account will be accepted. Each order over 275€ VAT Excluded is a chance to participate in the poll.  The Prize will be awarded to three (3) randomly selected winners who completed the order within the previous mentioned conditions, using a random number generator.  The Promoter will not be help liable for any failure of receipt of entries. The Promoter takes no responsibility for any entries which are lost, delayed, illegible, corrupted, damaged, incomplete or otherwise invalid. To the extent permitted by applicable law, The Promoter’s liability under or in connection with the competition or these terms and conditions shall be limited to the cost price of the Prize in question. To the extent permitted by applicable law, The Promoter shall not be liable under or in connection with these terms and conditions, the competition or any Prize for any indirect, special or consequential cost, expense, loss or damage suffered by a participant even if such cost, expense, loss or damage was reasonably foreseeable or might reasonably have been contemplated by the participant and the promoter and whether arising from breach of contract, tort, negligence, breach of statutory duty or otherwise. Prizes are non-negotiable, non-transferable and non-refundable. No cash alternative is available. Where a Prize becomes unavailable for any reason, the promoter reserves the right to substitute that prize for a prize of equal or higher value. The name, address, email address and phone number of the winners must be provided to The Promoter if requested and will be shared to enable fulfilment of the Prize.​ In the event of unforeseen circumstances beyond The Promoter’s reasonable control, the promoter reserves the right to cancel, terminate, modify or suspend the competition or these terms and conditions, either in whole or in part, with or without notice. The Promoter's decision is final. No correspondence will be entered into. The winner’s name and company may be posted on the social media profiles and shared via e-mail of The Promotor after the winner has been selected.

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  • NEW: the save cart function!

    NEW: the save cart function!

    Save your time and your products!Dear customer, we have great news to communicate! So, stay tuned! This is interesting for you. The era of spending a lot of time checking products, comparing carts, and looking for the perfect price combination of a product has come to an end. Time is more valuable than ever and that’s why we worked on making your job easier. From now on, you’ll be able to use the Save Cart function. What does this mean?  You can now save the chosen products in your cart and come back whenever you want to finish your order. Your products are going to be there waiting for you until you are willing to complete your order. How can I try it? To try the Save Cart function, you just need to go to your My Account page, login into your account, add the desired products to the cart and then click into the cart. In your cart, you see several options. If you want to save your cart you just click on the button ‘Save this cart’. Your cart will automatically be saved and to view it at a later moment you simply click on ‘View saved cart’. On the 'view saved cart' page, you can see all the carts that you saved. You can recover them and even change the cart name to get a better and clearer overview. To change the name, you just need to click on the ‘Edit’ button, rename the cart, and click on ‘Save’. If you want to change (or simply view) a saved cart, just click on ‘View’. Here you can manage your order by adding or removing existing products from the cart. Also, you can even share the cart with your colleagues! Just click the ‘Enable public sharing’ button and it generates a link that you can copy and send. Once you have your order ready to be bought, you can proceed by clicking on ‘Add to cart’ and finishing it in Checkout. Easy, right? If it appears that you still have questions about this function, please contact your sales manager.

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  • UPDATE SOFTWARE – Forward Blue Light Laser Separation Machine

    UPDATE SOFTWARE – Forward Blue Light Laser Separation Machine

    Dear customers, There is a new update for the Forward Blue Light Laser Separation Machine that includes the iPhone 14 Family models. Instructions to download: Open and extract the ZIP/rar file. Open the folder called “Blue+Laser's+Drawing+File+FORWARD+23.11.07” Copy all files and pass them to the Forward USD stick. Old files in the USB stick need to be deleted first. Please, to download the update, click on the following button:  If you are having trouble with the button, click here.

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