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Inside the Phone Repair Industry: Trends and What’s Coming Next
min read

Inside the Phone Repair Industry: Trends and What’s Coming Next

1. The Rise of Right-to-Repair Laws and Their Impact Governments around the world are pushing for Right-to-Repair legislation, empowering consumers and repair professionals to fix their devices more easily. The movement has gained momentum in Europe and the U.S., with major manufacturers being required to provide spare parts, repair manuals, and software tools. What This Means for Repair Shops 🔹 More business opportunities: With easier access to parts, independent repair shops can compete with authorized service centers.🔹 Legal compliance: Shops will need to stay informed on regulations regarding sourcing and repair guidelines.🔹 Transparency: Customers are becoming more aware of their repair rights, making honesty and quality even more important. 2. The Future of Self-Repair Kits Big brands like Apple and Samsung have launched self-repair programs, allowing customers to buy genuine parts and repair their own devices. While this might seem like a challenge for repair shops, it actually presents new opportunities. How Repair Shops Can Adapt 🔹 Provide expert guidance: Many customers will still prefer a professional repair over DIY fixes.🔹 Offer specialized services: Some repairs require advanced tools and skills beyond what self-repair kits provide.🔹 Sell official parts: Partner with suppliers to offer quality components and repair services alongside self-repair solutions. 3. Innovations in Phone Repairs: Modular Devices & Software Fixes As smartphone technology evolves, so do repair methods. Modular phone designs (like Fairphone) allow easier part replacements, while software-based repairs are reducing the need for hardware fixes. What This Means for Repair Shops 🔹 Faster repairs: Modular components could simplify part replacements, cutting down repair times.🔹 Advanced troubleshooting: As software issues become more common, repair shops can expand their expertise in diagnostics and updates.🔹 New training opportunities: Staying ahead means investing in education and tools to handle the latest repair trends. Final Thoughts The phone repair industry is changing rapidly, but with the right strategies, repair businesses can thrive. Keeping up with legislation, adapting to self-repair trends, and embracing new technology will be key to staying competitive in this evolving market.

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  • SECRETS TO RUNNING A SUCCESSFUL REPAIR STORE AND BUILDING CUSTOMER TRUST
    15 min read

    SECRETS TO RUNNING A SUCCESSFUL REPAIR STORE AND BUILDING CUSTOMER TRUST

    This week we had the pleasure of hosting Selcuk, an exceptional customer from Metz, France, at our office. Selcuk, the owner of Repar and Go Metz, embarked on a visit to our beautiful city with his wife. During their stay, he took the time to visit our offices and share his valuable insights on the repair industry. Here are the key topics we discussed:   The key to managing a successful store  Repar and Go stands out as one of the most popular repair shops in the Metz area, and their success can be attributed to their exceptional in-store service. Selcuk emphasized the importance of experienced technicians who instill confidence in customers. A notable aspect that sets his store apart is the transparency offered to customers, allowing them to witness their device being repaired in real time. By engaging customers in conversation and focusing on their needs, Selcuk ensures their satisfaction and trust in his capable hands. Additionally, the strategic location of his store, attracting approximately one million people in traffic annually, proves advantageous for impulse purchases like accessories.   The role of Google reviews in acquiring new customers With an impressive Google rating of 4.9 and over 400 five-star reviews, Selcuk's store has gathered significant praise from satisfied customers. The positive reviews greatly impact the decision-making process for potential clients who often search online before physically visiting the store. The abundance of positive reviews boosts the store's visibility on Google, leading to higher rankings in search results.   Effective stock management and meeting customer expectations   Selcuk firmly believes that maintaining the repair store’s inventory of commonly required repair parts is essential. He ensures he has an ample supply of screens and batteries for popular Samsung and iPhone models, tailored to the specific needs of the local market. By consistently stocking at least one original (pulled or refurbished) and one compatible spare part for the most common models, Selcuk provides his customers with efficient and on-site express repairs, a service greatly appreciated in the Metz region. However, the need of stocking on specific models and qualities may vary depending on each market.    The significance of choosing a reliable supplier Selcuk emphasized the importance of establishing strong relationships with a supplier. It's not just a transaction but an opportunity to build trust and foster effective communication. Selcuk appreciates 4Phones for our complete stock, punctual deliveries, and most importantly, the ease of communication we provide. Having a supplier who can be easily contacted and is genuinely supportive is invaluable to him.   We would love to hear your thoughts and opinions on Selcuk's insights. Do you agree with him? Feel free to share your comments. If you're searching for a long-term, trusted partner rather than just a supplier, 4Phones is here for you. 😉  

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  • NEW VIDEO: Don’t let REPAIRING become a FRUSTRATING experience
    5 min read

    NEW VIDEO: Don’t let REPAIRING become a FRUSTRATING experience

    Learn how to be your own quality controller and discover how we at 4Phones guarantee reliable spare parts of high quality in our video!  Imagine this: you’re replacing a screen, glue it and it turns out to be damaged. Sounds frustrating, right? As a repair technician, using high-quality spare parts is essential. Besides the steps you can take yourself to avoid frustrations with damaged parts, of course the most important thing is having a good supplier that prioritizes quality.  At 4Phones, we prioritize quality control with a rigorous testing and inspection process to ensure our parts meet or exceed industry standards.

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  • PROGRAMMERS COMPARISON: iCopy, Apollo, JCID and REFOX.
    5 min read

    PROGRAMMERS COMPARISON: iCopy, Apollo, JCID and REFOX.

    Programmers are crucial for electronics repair, allowing you to read and write data. Our comparison chart features the QianLi Apollo One, QianLi iCopy Plus 2.2, Refox RP30, and JC ID V1SE, each with unique features and capabilities. Find the best programmer for your needs by comparing their specifications.   If you have trouble visualizing the chart, download it by clicking here.Stay tuned, we also have a comparative video coming soon!  BUY OUR PROGRAMMERS HERE

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  • Are Chinese products actually poor quality? 
    3 min read

    Are Chinese products actually poor quality? 

    Our 4Phones team had the opportunity to visit one of the largest iPhone display factories in China. In the era of mobile technology, the demand for high quality and durable components is higher than ever. In this video, we will show you how we have responded to this demand, by sourcing Chinese partners who advocate for the implementation of advanced manufacturing techniques and rigorous control processes.WATCH THE VIDEO 

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  • EU will support the Right-to-Repair with new rules
    16 min read

    EU will support the Right-to-Repair with new rules

    Good news for all the  Right-to-Repair movement supporters. For us repair specialists, a lot is probably going to change, in a positive way. The European Commission adopted a proposal for uniform rules to promote the repair of goods. The motivation of the EU to do this is that it will not only benefit consumers but also contribute significantly to reducing e-waste. However, of course, the European Parliament and Council still have to make a final decision on this proposal. Both are expected to agree, and the new rules will eventually be introduced. The early disposal of easily repairable electronics results in 35 million tons of e-waste per year. By implementing the new rules, 30 million tons of resources, including energy, water, rare metals, and others will be conserved. This will reduce CO2 emissions by 261 million tons annually. All in all, this results in savings of 12 billion euros each year for EU citizens. Additionally, this measure promotes economic growth, increasing demand for repairs and therefore the turnover of European repair companies by 4.8 billion euros per year. What does the EU propose exactly? During the legal warranty period, sellers must offer repair, unless a replacement is less costly. Outside of the legal warranty period, consumers will have a new set of rights and tools that will make "repair" a simple and accessible option: The right for consumers to demand repair of technically repairable products such as phones, laptops, washing machines and televisions from producers under EU law. This ensures that consumers have someone to turn to when their products require repair and encourages producers to adopt more sustainable business models. Producers must inform consumers of the products that can be repaired by the producers themselves. An online repair platform will connect consumers with repairers and sellers of repaired goods in their area. The platform will allow searches based on location and quality standards, making it easier for consumers to find attractive offers and for repairers to become more visible. A European repair information form can be requested by consumers from any repairer, which makes repair conditions and prices more transparent, allowing for easier comparison of repair offers. A European quality standard for repair services will be developed, which will help consumers find repairers that provide quality work. The "easy repair" standard will be available to all repairers across the EU who commit to respecting minimum quality standards based on product longevity or availability.  All in all: good news for you as a repair specialist! What this means for you as a repair specialist, is that the proposed rules by the European Union to promote the repair of goods can bring increased demand for your services, more business opportunities, and greater consumer confidence in your work through transparent communication of repair conditions and prices. We at 4Phones are happy about this sustainable and circular development and are eagerly waiting for the EU to introduce these rules.

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