RMA & WARRANTY CONDITIONS
Frequently Asked Questions
Submit the RMA in your online account.
• Log in with your account. Click on the ‘my returns’ button and request a new return. Select your order, choose your items and the reason for return. To speed up the processing of your RMA, we kindly ask you to add additional information in the comments and/or include a picture of the product.
• Print the return form, add it to your package and send it to:
De Vest 34
• You will receive a confirmation once we have received the package.
• In your account you can track of the status of your RMA at all times, from receipt at our office to processing and approval.
You can submit your RMA’s by logging into your account. Click on the ‘my returns’ button and request a new return. Select your order, choose your items and the reason for return. To speed up the processing of your RMA, we kindly ask you to add additional information in the comments and/or include a picture of the product.
You can always find the status of your return in your account.
• Always test and check the product before installing it.
• All returns must be registered in your account.
• Products must originate from 4phones (stickers/labels/stamps).
• Products must be returned in their original condition and packaging. (If this is not the case, we may reject the product or charge a reduction in value).
• The item must not be damaged. For example, due to incorrect installation.
• All items come with a 2-year warranty (unless otherwise stated in the product description).
• Products rejected by the RMA department will be automatically be destroyed after 4 weeks. (Please contact us if you would like to receive the product back).
From the moment the package arrives at our facility, we aim to process the RMA within 2 weeks.
During busy periods this may take a little longer. Once we have processed the RMA, the amount will be refunded to you as store credit within 2 business days.
All your packages are carefully packed for you in our warehouse. Unfortunately it is possible that the package may be damaged during transport. If the parcel arrives to you clearly damaged, we ask you to refuse the parcel immediately. The parcel service will then take the parcel back. Please contact one of our staff members* within 1 working day.
Do you urgently need the goods? Please place a new order immediately. As soon as we have received the damaged items, we will immediately increase your store credit.
Take a picture of the defective item and contact our customer service or your account manager within 1 working day*. We will then look for a suitable solution together.
We are very sorry if you received the wrong product and we are happy to solve the problem for you. Please contact us within 1 working day so that we can solve the problem quickly.
Products rejected by the RMA department are automatically destroyed after 4 weeks. (Please contact us if you would like to receive the product back).
*It is important that you contact us within 1 working day in case of damage or defects. We will file a claim for you with the transport company. (We need to file this claim as soon as possible, so the sooner you contact us, the better we can help you.)